These Terms and Conditions of Hire are a contract between Aldarton Luxury Homes Limited, Company Number: 14762813; registered and correspondence address: 1 Pontefract Avenue, Kingsmead, Milton Keynes, England, MK4 4NS (“us”, “we”, “our”), and you the person making the booking and all adult members of your party who will be staying in any of our properties (“you”, “your”, “guest”, “guest”). By making a booking or staying in any of our properties you agree to abide by these terms and conditions.
1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the guest or guest nor to create the relationship of landlord and tenant between Aldarton Luxury Homes Limited and either the guest or any guest. This is a short term letting and you will not be entitled to any rights under any statutory provision including, without prejudice to the generality of the foregoing, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by, the Housing (Scotland) Act 1988, Housing (Scotland) Act 2006, Housing (Scotland) Act 2014, and/or Private Housing (Tenancies) (Scotland) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force.
1.2 Our rates are subject to change without notice, unless otherwise agreed by us in writing.
1.3 VAT is charged as appropriate.
2. Agreement for Occupation
2.1 We permit you to occupy the property for the agreed hire period only and subject to these Terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the apartment are your responsibility. See also your obligations under condition 10 below.
2.2 You must be 21 years or over when you book your accommodation. There must be at least a person
age 21 years or over among the guests that will be staying in the property.
2.3 We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email.
2.4 You may arrive at your accommodation from 3:00pm (except if otherwise agreed) on the start day of your booking and, unless otherwise agreed, you must leave by 12 noon on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival, we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay we will do everything possible, subject to availability of accommodation, to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
3. Paying for your Accommodation
3.1 A successful payment confirms your booking. A declined or unauthorised payment automatically invalidates your booking.
3.1.1 Payments are made by credit card or debit card, we do not charge extra fees for card payments.
3.1.2 To secure your booking payment in full must be received by us in cleared funds before your arrival date. We draw your attention to clause 5.2 below concerning pre-authorisations which apply as from your booking.
3.1.3 Should payment of the full amount not reach us before your arrival date we reserve the right to cancel any bookings made and any deposit paid will be forfeited.
3.1.4 If you fail to pay any sum that is due under this agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgment.
3.1.5 We expect the accommodation to be left in a reasonable state on departure, including rubbish being placed in rubbish bins, and soiled dishes being placed in the dishwasher or the sink. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge.
3.1.6 UK legislation provides that smoking is not permitted in serviced accommodation. Smokers must vacate the building should they wish to smoke.
3.1.7 Where there is evidence of guests smoking within the accommodation, we reserve the right to request Additional Charge for specialist cleaning.
3.1.8 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
3.1.9 Daily housekeeping service is not provided. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate.
3.1.10 Falsified Bookings – any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
3.1.11 We use a secure and PCI-DSS compliant third-party service to process all card payments. For more information about the third-party provider, please visit: https://stripe.com/gb. We do not store the details of your debit card or credit card in any way.
4. Loss and Damage
4.1 Please ensure that you inspect the property on check-in. Unless we receive notification otherwise within 3 hours of check-in, we will be entitled to assume that you have fully accepted that the accommodation is in good condition, in a clean and tidy state and you will waive any right to claim otherwise.
4.2 Risk of damage to the property and its contents will pass to you on check-in and remain with you until the property is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.
5. Additional Charges
5.1 Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions.
5.2 Where Additional Charges (including charges for damages) are payable, you hereby authorise us to take them from the credit or debit card used to make the Booking. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the check-out date, unless the context requires otherwise.
5.3 If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.
6. Changes to your Booking by us
6.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
6.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or man-made disasters, fire, and adverse weather conditions.
7. Cancellation/Alteration of your Booking by you
7.1 We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation.
7.2 If you wish to cancel your booking, please refer to the cancellation policy stated in your booking. It is your responsibility to ensure that we receive your notice of cancellation on time.
7.3 In the case of a no-show, the total price of the reservation will be charged.
7.4 No refunds will be made for non-arrivals.
8. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.
8.1 We shall have no liability to you for the death or personal injury to you or any member of your party unless this results from an act or omission on our part.
8.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the property. Guests found to be in breach of this rule may be asked to leave with immediate effect.
8.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
8.4 Cars and their contents are parked at owner’s risk. Please ensure that cars are locked, and possessions are left out of sight. Place parking permit display on your dashboard where applicable.
8.5 Please ensure you take all valuables with you upon check out. Any property left in the accommodation will be assumed to be of no value and discarded with exception to items such as wallets, purses, mobile phones, tablets laptops etc which will be kept for 1 week after departure or forwarded at the guest’s expense.
8.6 Where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the property, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
8.7 We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation.
8.8 All descriptions and photographs of the property are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.
8.9 We do not exclude liability for fraud, and your legal rights are not affected by any term in this Agreement.
10. Keys
10.1 We will issue to the guest or guest one set of keys to the property. If at any time the guest or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the guest or guest.
10.2 If the guest locks him or herself out of the property and requires our assistance to re-enter the property, we reserve the right to charge an administration fee, as an Additional Charge.
10.3 We will retain keys to the property and will access the property to provide the services set out in this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
10.4 On check-out, all windows must be shut and the accommodation must be left locked. Keys must be left in the keysafe (or the same place as the guest collected them from). Loss of keys will incur an Additional Charge.
10.5 You must ensure that the property is locked whenever you are not in it. You shall guard the keys against loss or theft at all times.
11. Wireless Broadband Internet and Hardwire
Wireless Broadband Internet is available in our properties, however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access, or viruses. All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed.
12. Maintenance Call-outs
Should a guest or guest report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge.
13. Guest’s Obligations
13.1 The guest will guarantee the following, all being conditions of the contract between us, breach of which would entitle us to cancel the remainder of the booking: –
13.1.1 Guests are not permitted to keep animals, insects, birds or reptiles in the property.
13.1.2 When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.
13.1.3 Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium.
13.1.4 Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 11:00pm and before 7:00am can be reported to the local Council.
13.1.5 At the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition. The guest will pay (as an Additional Charge) for the repair or replacement of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save for reasonable wear and tear.
13.1.6 Guests will use the property for private residential purposes only and not for any business use.
13.1.7 Guests will not use the property for parties or any social gatherings during their stay in the accommodation.
13.1.8 Guests will not make any alterations to the property or attempt to make any repairs.
13.1.9 Guests will allow us or our authorised representatives permission at all reasonable times to enter the property to inspect its condition or carry out maintenance.
13.1.10 The guest will not assign, underlet, sub-license, charge or part with possession of the whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
13.1.11 Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.
13.1.12 Guests will not hang on the outside of the property any flower pot or similar object or any clothes or other articles.
13.1.13 Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc. to us (see 13.1.17)
13.1.14 Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
13.1.15 Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the property.
13.1.16 Guests will not change any lock to the property or have any duplicate keys made.
13.1.17 Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own.
13.1.18 Guests will notify us of any damage to the property or its contents as soon as it’s practically possible.
13.1.19 Guests will maintain properly insured, to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person.
13.1.20 Guests will use all equipment provided at the property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
13.1.21 Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
13.1.22 Guests will not play ball games inside or within the grounds of the apartment.
13.1.23 The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
13.1.24 Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.
13.1.25 Guests will not install any portable cooking appliances, camping stoves or similar items in the apartment.
13.1.26 Guests will not behave in an abusive or threatening manner toward our staff.
13.2 You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our fault) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our act or omission.
14. Termination of this Agreement
14.1 This agreement may be ended by us with immediate effect if: –
14.1.1 the accommodation fee is not paid on the arrival day, or if you are in breach of any of the terms or conditions set out in this document; or
14.1.2 the guest becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.
14.2 We may also terminate this agreement at any time and for any reason on giving the guest reasonable written notice.
14.3 The guest will, at the end of the accommodation period, return to us all keys to the property and give us possession of the property.
14.4 If the guest decides to vacate the property before the agreed check-out date, money paid for the unused nights will not be refunded.
15. Health and Safety
15.1 We want your stay to be as comfortable as possible. Failure to comply with this condition 15 may be considered as a breach of contract and the guest being asked to leave.
15.2 Guests should keep the property free of hazardous objects and substances at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, visitors or guests themselves to use.
Definitions and legal references
16. Complaints
16.1 All complaints should be notified as soon as possible to us (contact details below) and we will do our best to resolve them in a timely manner.
16.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to email address info@aldartonlimited.co.uk, and we will use all reasonable efforts to resolve the matter as quickly as possible.
16.3 You can also complain to the booking agent you used for your reservation.
17. Law
If the Property is in England or Wales or any other country (save for Scotland), the agreement between us and all matters arising are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales. If the Property is in Scotland, the agreement between us and all matters arising therefrom are subject to the law of Scotland and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of Scotland.
18. Severance
If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the agreement shall remain enforceable.
19. Interpretation
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:
“Additional Charge” means a charge or fee that is additional to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.
“Managing agent” “us” or “we” refers to Aldarton Luxury Homes Limited offering serviced accommodation on behalf of the property owners.
“Guest” is the person who arranges the accommodation – they could also be the guest.
“Guest” is any adult authorised by us to reside at the property – they could also be the guest.
“Apartment or property” is an accommodation managed by Aldarton Luxury Homes Limited on behalf of the owner(s) of it.
“Booking” means an offer from you to us to hire one of our properties on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or online provisional booking process.
“Furniture and appliances” mean such furniture and appliances usually found within the accommodation and any other items which we agree to provide.
“Inclusive Services” means housekeeping service once per week, linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence.
The term “Serviced Accommodation” means the following: – A fully furnished and equipped dwelling, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a once per week cleaning and linen service.
Managing Agent: Aldarton Luxury Homes Limited
Telephone: 07732 747 986
Email: info@aldartonlimited.co.uk